Exclusions include:

• Team & Club orders, including but not limited to: uniforms, saddle pads, rugs, merchandise, trophy prizes, sponsorship, bonnets, clothing.
• Custom made, design your own saddle pads of any form - traditional OR quilted.
• Custom made, design your own rugs of any form - show sets, trophy rugs, rug onlys.
• Custom made, design your own products of any form, including but not limited to: ear bonnets, shirts, sherpa boots. 
• Special order items: Items that we can order in for you such, STC stock (bits, gloves, saddle pads etc) and other items from our trusted network of suppliers.
• Items that are already reduced.
• Embroidery and personalisation remains at full price, even if the item itself is 10% off. For example, a kersey wool rug is reduced to $117 at 10% off, but the embroidery is still full price at $45 for near side only and $65 for both sides.

NO rainchecks

We cannot alter, modify, or change in anyway, orders once they are placed. 

Stock Availability

While we make every effort to ensure stock levels displayed on our website are accurate, high demand during the EOFY Sale may result in products selling out before inventory levels are updated online.

As multiple orders can be placed simultaneously, there may be occasions where an item purchased is no longer available at the time of processing. Unfortunately, this is sometimes unavoidable during major sale events.

Should an item in your order become unavailable, a member of the Gala Equine team will contact you as soon as possible to discuss available options, including a suitable replacement, store credit, refund, or amendment to your order.

We appreciate your understanding and patience during this busy sale period.

Gala Equine reserve the right to cancel any order at any time.

Custom & Made to Order Items - Extended Lead times

Lead times for custom, personalised, made-to-order, and supplier-order items may be extended during the EOFY Sale period due to increased order volumes across both Gala Equine and our suppliers.

While we will continue to process all custom orders as quickly as possible, customers should allow additional time for production, sourcing, and delivery, allow up to approx 8weeks.  Any estimated lead times provided are indicative only and may be subject to change.

If there are significant delays affecting your order, a member of our team will contact you directly.

Order Processing & Shipping

Due to the high volume of orders expected during the EOFY Sale, order processing and dispatch times may be longer than our standard shipping timeframes.

Customers will receive an email confirmation once their order has been dispatched. Please note that dispatch notifications may take up to 6 weeks during peak sale periods.

We kindly ask customers to refrain from emailing, calling, or messaging our team for order status updates during the sale period. This allows our team to focus on processing and dispatching orders as quickly and efficiently as possible.

We appreciate your patience and understanding while we work through the increased demand and assure you that every order will be processed as soon as possible.

Gala Equine reserve the right to change the terms and conditions at any time.