HZ Chicago Tendon Boots - white

Gala Equine proudly customises a huge range of our products, all we ask is that you provide us with the correct file format of your artwork required to provide a quality finish.

Our preferred file type is a vector file type, they can be saved as .eps, .ai or even .pdf. Vector files are usually provided by a graphic designer.

We will also accept .jpg, .png and .pdf (with editing capabilities preserved) file types as needed, but they must be 300dpi.

If your artwork does not meet the minimum requirements your artwork may be disapproved or result in a less-than-quality finished customisation. We will either contact you to receive a suitable replacement, or (if possible) offer our own reworking and digitising - but this carries additional fees which are quoted individually on each job. In some cases, we may need to cancel your order if you cannot provide a workable logo.

YES
✓ 300dpi resolution
✓ .png, .pdf, .jpg, .eps, .ai filetype
✓ colours OR black & white

NO
✖ Screenshots
✖ Photos of logos
✖ Less than 300dpi
✖ Blurry, over-processed images

Gala Equine cannot accept returns or exchanges on customised items including (but not limited to): rugs, chairs, saddle pads, boots, and clothing etc, so please choose carefully. Please ensure all choices are correct as Gala Equine takes no responsibility for incorrect choices.

We take great pride in our work and like to offer all of our clients the best possible service and end product, so we respectfully ask that you give us sufficient time to customise your item for you.

If you are providing your own artwork, please review our minimum file type requirements.

Please allow up to 14 business day before dispatch for custom orders, but this can be longer in times of sale or for larger orders. To avoid disappointment, please place your order or send us your enquiry with as much notice as possible. Please also note ordering along with other in stock items, we will wait and ship your order all together.